Partnership between the Tax Collector’s Office and THEA brings seamless toll clearance directly into online registration renewal system, eliminating separate phone calls, website visits, and office trips 

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TAMPA, FL, May 14, 2026 – The Hillsborough County Tax Collector’s Office and Tampa Hillsborough Expressway Authority (THEA) today announced an innovative partnership to integrate THEA toll clearance capabilities directly into the Tax Collector’s online motor vehicle registration renewal system. The integration ends the frustrating cycle of being bounced between agencies. Customers no longer need to contact THEA separately to clear their Lee Roy Selmon Expressway tolls, wait days for clearance to process, and then make a return trip to a Tax Collector office just to complete a registration renewal. Now, it all happens in one seamless online transaction at HillsTaxFL.gov.

Previously, customers with outstanding THEA toll holds faced a frustrating multi-stop process: contact THEA by phone or online, pay the outstanding tolls, wait for the clearance to process across systems, and then return to HillsTaxFL.gov — or make an in-person trip to a Tax Collector office — to complete their registration renewal. For many customers, this meant multiple attempts, repeat office visits, and days of delay. With the new THEA integration, customers can now clear their tolls and complete their registration renewals immediately in a single online transaction at HillsTaxFL.gov.

“This partnership with THEA is a great example of how collaboration between agencies drives innovation in government service delivery,” said Hillsborough County Tax Collector Nancy Millan. “By working together, we’ve eliminated unnecessary barriers and made it as easy as possible for customers to do business with us. No more phone calls, no more juggling multiple websites, no more driving to an office — just one seamless online transaction. Combined with our existing CFX toll clearance integration, customers now have a complete solution that handles everything in one place. This is what innovative, customer-focused government service looks like.”

“Many of our Selmon Expressway customers do not realize they have an unpaid toll balance until they arrive to renew their vehicle registration, often because their mailing information has changed over time,” said Greg Slater, Executive Director & CEO of Tampa Hillsborough Expressway Authority. “This innovative partnership with the Hillsborough Tax Collector streamlines the process so customers can quickly resolve unpaid tolls and complete their registration without delays. To help avoid mailed invoices altogether, customers can enroll in SunPass®, which offers convenient digital billing and the lowest toll rates available.”

The integration, enabled through collaboration between the Hillsborough County Tax Collector’s Office, THEA, and technology partner GrantStreet Group, automatically removes registration renewal holds once toll payments are processed. For customers, this means the frustrating cycle of repeat office visits, being bounced between agencies, and multi-day waiting periods is now completely eliminated.

Notably, the Tax Collector’s Office previously integrated Central Florida Expressway (CFX) toll clearance, meaning customers now have access to a comprehensive solution for clearing both major toll authorities in a single online transaction – a level of convenience and accessibility rarely seen in government services.

Key benefits of the THEA toll clearance integration include: 

• Complete One-Stop Solution: Clear THEA tolls and renew registration in a single online transaction, with CFX clearance also available

• No More Phone Calls or Multiple Websites: Eliminates the need to contact toll authorities separately or visit multiple websites

• Immediate Resolution: No waiting period between clearing tolls and completing renewal

• 24/7 Availability: Access the service anytime through HillsTaxFL.gov

• No More Repeat Office Visits: Customers who previously had to make multiple trips — first to clear tolls, then to complete their renewal — can now handle everything in one online session, from any device, at any time

The THEA integration is part of the Tax Collector’s Office’s ongoing commitment to leveraging strategic partnerships and technology to improve service delivery. As a 2025 Governor’s Sterling Award recipient, the organization continues to innovate in ways that enhance accessibility and customer experience.

Customers can access the integrated THEA and CFX toll clearance services at HillsTaxFL.gov when renewing their motor vehicle registrations online. For more information about motor vehicle services, visit HillsTaxFL.gov or call (813) 635-5200.